Refund policy

Original Art: All original art sales make be returned for a full refund within 7 days. Customers must pay for shipping and handling.

Art Prints: All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order". We do allow exchanges only within 7 calendar days from the date of delivery for prints in undamaged condition. You may exchange a print for another print of equal or greater value. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 5% restocking fee based on the price of the original print(s) being exchanged.

You can always contact us for any return question at info@carringtonmoorestudio.com.

Damages and issues
Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.